We do not offer refunds or general returns. However, we offer a 7 Days Free Exchange Policy for products that arrive damaged, defective, or different from what you ordered. The exchange request must be made within 7 days of receiving your order.

We offer Free Delivery on all orders. Orders are usually processed within 1–3 business days, and delivery generally takes 2–7 business days depending on your location and courier service.

Currently, we only offer delivery within Pakistan. We do not offer international shipping at this time.

All our bags and products are sourced directly from Istanbul, Turkey. We carefully select our products from Turkey to bring you stylish and quality bags at Fenna & Co.

Once your order has been dispatched, we will share the tracking details with you, where available. You can use these details to track your parcel and check its delivery status.