Refund policy

7 Days Free Exchange Policy

At Fenna & Co, we carefully check every order before dispatch to make sure your bag reaches you in perfect condition. We currently do not offer refunds or general returns. However, we offer a 7 Days Free Exchange Policy in case you receive a damaged or incorrect product.

Eligibility for Exchange

You can request an exchange within 7 days of receiving your order only if:

  • The product arrives damaged or defective.
  • You receive a wrong product or a product different from what you ordered.
  • The product is unused and remains in its original condition.
  • All original packaging, tags, accessories and other items included with the order are intact.

Non-Exchangeable Conditions

Exchange requests will not be accepted if:

  • You simply change your mind or no longer want the product.
  • The product does not suit you or you do not like its color, size or appearance.
  • The product has been used, worn, washed, damaged or altered after delivery.
  • There are scratches, stains or damage caused after receiving the product.
  • The original tags, packaging or accessories are missing.
  • The exchange request is made after 7 days of receiving the order.

How to Request an Exchange

If you receive a damaged or incorrect product, please contact us within 7 days of delivery at:

Email: fennandco9@gmail.com
WhatsApp: +90 551 892 7953

Please provide your order number along with clear photos/videos of the product and packaging so our team can review the issue.

Exchange Process

Once we receive your request, our team will review the provided photos/videos. If the product qualifies for an exchange, we will guide you through the exchange process.

The replacement product will be sent subject to availability. If the exact product is unavailable, our team will contact you regarding the available options.

Important Note

All products are carefully inspected before dispatch. Fenna & Co is not responsible for damage caused after the product has been received by the customer.

We strongly recommend checking your parcel carefully upon delivery and contacting us immediately if you notice any damage or if you have received the wrong item.

No Refund Policy

Fenna & Co does not offer refunds or cash returns. Our 7 Days Free Exchange Policy applies only to products that arrive damaged, defective or incorrect, subject to verification and approval by our team.

Contact Us

For any exchange-related questions, please contact us:

Fenna & Co
Email: fennandco9@gmail.com
WhatsApp: +90 551 892 7953