Shipping policy
Shipping Policy
At Fenna & Co, we want to make your shopping experience simple and convenient. We offer Free Delivery on All Orders, so you do not have to pay any additional delivery charges at checkout.
Free Delivery
Free delivery is available on all orders placed through the Fenna & Co website.
No minimum order value is required to qualify for free delivery.
Order Processing
Once your order is successfully placed, our team will process and prepare it for dispatch.
Orders are generally processed within 1–3 business days. Processing time may take longer during sales, promotions, public holidays or periods of high order volume.
You may be contacted by our team to confirm your order or delivery details if required.
Delivery Time
After your order has been dispatched, delivery time may vary depending on your location and the courier service.
Estimated delivery time is generally:
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Local deliveries: 2–5 business days
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Other areas: 3–7 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier delays, customs procedures or other circumstances beyond our control.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, phone number and other required information when placing an order.
Fenna & Co will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
If you realize that your delivery information is incorrect, please contact us as soon as possible. We will try to update the information before the order is dispatched.
Order Tracking
Where tracking information is available, customers may receive a tracking number or delivery update after their order has been dispatched.
Please allow some time for the tracking information to become active after the parcel has been handed over to the courier.
Delivery Attempts
The courier may make one or more delivery attempts depending on its delivery procedures.
If the customer is unavailable at the provided address or does not respond to the courier, the parcel may be delayed, returned or handled according to the courier's policies.
Any additional charges resulting from repeated delivery attempts or incorrect delivery information may be the customer's responsibility where applicable.
Delayed Deliveries
Although we work with reliable delivery services, Fenna & Co cannot guarantee a specific delivery date.
Delivery may be delayed due to:
- Courier or logistics issues
- Weather conditions
- Public holidays
- High order volume
- Customs or clearance procedures
- Incorrect or incomplete address information
- Unforeseen circumstances beyond our control
We appreciate your patience in such situations.
Damaged Parcel
Please check your parcel carefully when you receive it.
If the parcel or product appears to be damaged, please take clear photos/videos of the package and product and contact us within 7 days of receiving your order.
Any eligible exchange will be handled according to our 7 Days Free Exchange Policy.
Wrong or Missing Item
If you receive a product different from the one you ordered, please contact us within 7 days of delivery with your order details and clear photos/videos of the received product.
Our team will review the issue and, if approved, arrange an exchange according to our exchange policy.
No Refunds for Delivery Delays
Delivery delays do not qualify for a refund or cancellation of an order where the order has already been dispatched.
Fenna & Co will make reasonable efforts to assist customers in case of delivery delays and coordinate with the relevant courier service where necessary.
International Orders & Customs
If international shipping is available for your location, additional customs duties, taxes, clearance charges or other government fees may apply depending on the destination country.
Any such charges, where applicable, are the responsibility of the customer unless specifically stated otherwise by Fenna & Co.
Contact Us
If you have any questions regarding your order or delivery, please contact us:
Fenna & Co
Email: fennandco9@gmail.com
WhatsApp: +90 551 892 7953
Our team will be happy to assist you with your order and delivery-related queries.