Privacy policy
Privacy Policy
At Fenna & Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order with us.
Information We Collect
When you visit our website, contact us or place an order, we may collect information such as:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Any information you provide when contacting our customer support
We may also automatically collect certain basic information about your device and website usage, such as browser type, device information and pages visited.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Confirm your order and payment
- Contact you regarding your order
- Provide customer support
- Process eligible exchanges
- Improve our website, products and services
- Prevent fraudulent or unauthorized activities
- Send promotional updates or offers when permitted
Payment Information
Payments may be processed through secure third-party payment providers. Fenna & Co does not store your complete credit or debit card details on our website.
Your payment information is handled according to the security and privacy policies of the relevant payment provider.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers, such as:
- Delivery and courier companies
- Payment service providers
- Website and technology service providers
- Other service providers required to process and fulfill your order
These parties only receive the information necessary to provide their services.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic and provide relevant content or advertising.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration or disclosure.
However, please understand that no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Information Rights
You may contact us if you want to:
- Ask about the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Opt out of promotional communications
Some information may need to be retained where required for legal, accounting or order-related purposes.
Third-Party Links
Our website may contain links to third-party websites or services. Fenna & Co is not responsible for the privacy practices or content of these external websites.
We recommend reviewing their privacy policies before providing them with your personal information.
Children's Privacy
Our website is not intended for children to knowingly provide personal information. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Privacy Policy
Fenna & Co may update this Privacy Policy from time to time to reflect changes in our services, website or legal requirements.
Any updates will be posted on this page, and the revised policy will become effective when published.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Fenna & Co
Email: fennandco9@gmail.com
WhatsApp: +90 551 892 7953