Terms of service
Terms & Conditions
Welcome to Fenna & Co. By accessing or using our website, browsing our products, or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.
General Information
Fenna & Co is an online bag store offering carefully selected bags imported from Turkey. We reserve the right to update product information, prices, availability and these Terms & Conditions whenever necessary.
Products & Product Images
We make every effort to display our products, images, colors and descriptions as accurately as possible.
However, slight differences in color, texture, finishing or appearance may occur due to lighting, photography, screen settings or the natural characteristics of the material.
Product Availability
All products are subject to availability. If an ordered product becomes unavailable, we may contact you to discuss an alternative option or cancel the affected order.
Pricing
All product prices displayed on our website are subject to change without prior notice.
Fenna & Co reserves the right to correct any pricing, product description or listing error that may occur on the website.
Orders
Once you place an order, you are responsible for providing accurate and complete information, including your name, phone number, email address and delivery address.
Please carefully review your order details before submitting your order.
We reserve the right to cancel or decline an order in cases of incorrect information, suspected fraudulent activity, product unavailability or other circumstances that may prevent us from fulfilling the order.
Order Confirmation
After placing an order, you may receive an order confirmation through email, WhatsApp or another available communication method.
Receiving an order confirmation does not always guarantee that the order has been dispatched. Orders are subject to product availability and verification.
Shipping & Delivery
We aim to process and dispatch orders within the estimated processing time provided on our website.
Delivery times may vary depending on the destination, courier service, weather conditions, customs procedures or other circumstances beyond our control.
Once an order has been handed over to the courier, delays caused by the courier or circumstances beyond our control may not be the responsibility of Fenna & Co.
Exchange Policy
Fenna & Co does not offer refunds or general returns.
We provide a 7 Days Free Exchange Policy only when a customer receives a product that is damaged, defective or different from the product ordered.
The exchange request must be submitted within 7 days of receiving the order and is subject to verification and approval.
Products that have been used, damaged after delivery, altered, or returned without their original packaging, tags or accessories may not qualify for exchange.
For complete details, please refer to our 7 Days Free Exchange Policy.
Customer Responsibility
Customers are responsible for providing correct contact and delivery information.
Fenna & Co will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Customers are also responsible for checking their parcel and product condition after delivery and contacting us within the specified exchange period if there is an issue.
Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce or misuse our website content without permission.
- Interfere with the normal operation or security of the website.
Intellectual Property
All content available on the Fenna & Co website, including logos, images, product descriptions, graphics, text and other materials, belongs to or is used by Fenna & Co with appropriate rights.
You may not copy, reproduce, modify, distribute or use our content for commercial purposes without prior written permission.
Third-Party Services
Our website may use third-party services such as payment providers, courier companies, analytics tools or other service providers.
Your use of such services may also be subject to their respective terms and privacy policies.
Limitation of Liability
Fenna & Co will not be responsible for losses, delays or damages caused by circumstances beyond our reasonable control, including courier delays, customs procedures, natural disasters, technical issues or other unforeseen events.
Changes to These Terms
Fenna & Co reserves the right to modify or update these Terms & Conditions at any time.
Any changes will be published on this page and will become effective once posted on the website.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Fenna & Co
Email: fennandco9@gmail.com
WhatsApp: +90 551 892 7953